Support

We read every message.

Need help with Resonance? Have feedback, a bug to report, or a moderation concern?

Contact

Email support@resonating.app. We typically reply within 1–2 business days.

Report content or a user

Inside the app, open a moment or profile and use Report. Reports are reviewed within 24 hours; we remove content that violates our community guidelines and can restrict or remove accounts that repeatedly do so.

You can also email support@resonating.app with a link or screenshot — include what you saw and why it felt off.

Block someone

Open their profile and choose Block to hide their content from you and remove any mutual follows.

Delete your account

Open the app → Profile → Settings → Delete account. This removes your memories, follows, and account record within 30 days. If you have Resonance+, cancel it in your Apple ID settings because deleting your account does not cancel Apple billing. If you need help deleting from outside the app, email support@resonating.app from the address tied to your account.

Linking Apple Music

Apple Music linking uses Apple's MusicKit permission prompt. If it fails, confirm Apple Music is available on the device and try linking again from Settings.

What happened to Spotify?

Spotify linking is paused for new Resonance accounts because Spotify now limits development-mode apps to a small allowlist and reserves broader production access for approved partners. Existing Spotify-linked accounts can still see their linked status, but Apple Music is the supported source for new linking. Read the full Spotify access note.

Common fixes

Widget is blank. Make sure you're signed in, have listened to something recently, and have the app in the foreground once after install so the widget can fetch data.
Push notifications not arriving. Settings → Notifications → Resonance → make sure Allow Notifications is on. Then in the app: Profile → Settings → Notifications → enable the categories you want.
Can't sign in with Apple. Settings → your name → Password & Security → Sign in with Apple — confirm Resonance is listed. If it was revoked, sign in again and it'll reappear.

Community guidelines

Resonance is for sincere memories tied to music. No harassment, no hate speech, no sexually explicit content, no doxxing, no spam, no content targeting minors. Violations are removed and repeat offenders are banned.